Patch conflict resolution (Doc ID 1299688.1)

In this Document

Goal

Solution

Understanding the different types of conflicts

Using My Oracle Support to find resolutions to conflicts

My Oracle Support Conflict Checker

OCM Configurations

Patch conflicts associated to an Exadata Installation

Patch conflicts associated to the Oracle Database home

All other conflicts

References

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APPLIES TO:

Oracle Database - Enterprise Edition - Version 9.2.0.1 and later
Oracle Database - Standard Edition - Version 11.2.0.4 to 11.2.0.4 [Release 11.2]
Information in this document applies to any platform.

GOAL

The goal of this documented is to assist customers in finding resolutions to patch conflicts and if no resolutions is available, provide Oracle Support the information required to resolve the conflict.

SOLUTION

Understanding the different types of conflicts

Please review the following for a better understanding of the different types of conflicts

<Document 563656.1> Different types of Patch Conflicts - Superset/Subset/Duplicate/Bug/File

Using My Oracle Support to find resolutions to conflicts

My Oracle Support Conflict Checker

A new My Oracle Support Conflict Checker tool is now available from the Patch Search results page.  This tool enables you to upload an OPatch inventory and check the patches that you want to apply to your environment for conflicts.

If no conflicts are found, you can download the patches. If conflicts are found, the tool finds an existing resolution to download. If no resolution is found, you can request a solution and monitor your request in the Plans region.

For more information and a demonstration video, see

Document 1091294.1 "How to use the My Oracle Support Conflict Checker Tool".

OCM Configurations

If your installation has a current configuration uploaded to My Oracle Support, you can utilize Patch Plans to verify and resolve conflicts. Should a resolution not exist for the conflict, it will also provide you a link to request a resolution without ever having to create an Support Request.

For videos on Patch Plans, please review the following:

<Document 603505.1> My Oracle Support Speed Training - Links to Recorded Training

Support Tools and Processes tab

• Why use Configuration Manager in MOS
• Configuration Manager
• Installing the Collector
• MOS Configuration Manager
• Patch Recommendations and Patch Plans

Patch conflicts associated to an Exadata Installation

Document 1325927.1 Patch Conflict Detection for Exadata

Patch conflicts associated to the Oracle Database home

Document 1321267.1 Database Patch conflict resolution

 Patch Conflicts associated with products supported by Fusion Middleware

Document 1329952.1 Fusion Middleware Patch conflict resolution

All other conflicts

1. Ensure that you have the latest version of OPatch. If you do not have the latest version, then follow the instructions outlined in the My Oracle Support
   
   Document 224346.1 OPatch - Where Can I Find the Latest Version of OPatch?
    
2. Run the following
   
   UNIX:
   % $ORACLE_HOME/OPatch/opatch lsinventory
   
   Windows:
   %ORACLE_HOME%\OPatch\opatch lsinventory
   
   - upload the current log file in
   
   UNIX:
   $ORACLE_HOME/cfgtoollogs/opatch (not the opatch_history.txt file)
   
   Windows:
   %ORACLE_HOME%\cfgtoollogs\opatch
    
3. Upload the OPatch log showing the conflict
    
4. Post the result of the following in the SR
   
   UNIX:
   % uname -a

REFERENCES

NOTE:1319220.1 - Patch conflict resolution for Enterprise Manager Grid Control
NOTE:1321267.1 - Database Patch Conflict Resolution
NOTE:1325927.1 - Patch Conflict Detection for Exadata
NOTE:1329952.1 - Oracle Fusion Middleware Patch Conflict Resolution
NOTE:603505.1 - How to use My Oracle Support - How-to Training Video Series
NOTE:563656.1 - Different types of Patch Conflicts - Superset/Subset/Duplicate/Bug/File
NOTE:1230725.1 - Master Note on Troubleshooting Smart Update Issues